Responsible Gaming at fb004

1. Our Commitment to Responsible Gaming

At fb004, we believe that gaming should always be a source of entertainment — never a source of stress, financial hardship, or personal harm. We are deeply committed to promoting responsible gaming across our entire platform, and we take our obligations to player welfare seriously.

Responsible gaming at fb004 is not just a checkbox — it's a core part of how we operate. From the moment you register, we provide you with a full suite of tools to help you manage your gaming activity, set personal limits, and seek help if you ever feel that things are getting out of hand. Our team is trained to identify signs of problem gambling and to respond with empathy and practical support.

We operate in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming framework, and we actively support the PAGCOR-recommended message that all Filipino players should keep in mind:

This isn't just a tagline for us — it's a genuine reminder that we display prominently across the fb004 platform because we mean it. Gaming is fun when it's in control. The moment it stops being fun, it's time to step back.

2. Strict 21+ Age Restriction

During the registration process, all new fb004 players are required to confirm that they are at least 21 years of age. Before any withdrawal can be processed, players must complete our Know Your Customer (KYC) verification process, which includes submission of a valid Philippine government-issued ID showing date of birth.

Accepted IDs for age verification include: PhilSys National ID, Philippine passport, driver's license, SSS/GSIS ID, PRC ID, and Voter's ID. Any account found to belong to a person under 21 years of age will be immediately closed, all funds will be returned to the payment source, and any winnings will be forfeited.

Parents and guardians: If you believe a minor in your household may have accessed the fb004 platform, please contact our support team immediately at [email protected]. We also strongly recommend installing parental control software on shared devices to prevent underage access to online gaming sites.

3. Understanding the Risks of Gambling

Gambling — whether it's slots, live casino, bingo, or fishing games — is a form of entertainment that carries inherent financial risk. At fb004, we want every player to approach gaming with a clear understanding of these risks before they start.

Here are some fundamental truths about gambling that every fb004 player should keep in mind:

• The house always has an edge. Every game on the fb004 platform has a built-in Return-to-Player (RTP) percentage that is less than 100%. Over time, the platform will always retain a portion of total wagers. There is no strategy that can overcome this mathematical reality in the long run.
• Past results do not predict future outcomes. Each spin, hand, or round is an independent event. A slot machine that hasn't paid out in a while is not "due" for a win. Believing otherwise is a common cognitive bias that can lead to chasing losses.
• Gambling is not a way to make money. Treat every peso you wager as money spent on entertainment — like a movie ticket or a night out. Never gamble with money you cannot afford to lose, and never gamble to pay bills, debts, or other financial obligations.
• Alcohol and emotional distress impair judgment. Avoid gambling when you are under the influence of alcohol, when you are stressed, depressed, or upset. These states make it harder to make rational decisions and easier to overspend.

4. Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people don't realise they have a problem until it has already caused significant harm. fb004 encourages all players to regularly check in with themselves using the questions below.

If you answered yes to two or more of these questions, you may be experiencing problem gambling. Please don't ignore these signs — reach out to the fb004 support team or one of the resources listed in Section 8. There is no shame in asking for help, and the sooner you do, the easier it is to regain control.

5. Player Protection Tools at fb004

fb004 provides a comprehensive set of responsible gaming tools that you can access directly from your account settings at any time. All limit reductions and self-exclusion requests take effect immediately. Limit increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.

To access any of these tools, log in to your fb004 account and navigate to Account Settings > Responsible Gaming. You can also contact our support team at any time to have limits applied on your behalf — no explanation required.

6. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at fb004. When you self-exclude, your account is immediately suspended and you will be unable to log in, deposit, or wager for the duration of your chosen exclusion period. Any pending withdrawals will be processed to your registered payment method.

6.1 How to Request Self-Exclusion

You can request self-exclusion from fb004 through any of the following channels:

• Account Settings: Log in and go to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period and confirm.
• Live Chat: Contact our 24/7 support team via live chat and request self-exclusion. The agent will process your request immediately.
• Email: Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion period.

6.2 Self-Exclusion Periods

• 6 months — recommended for players who need a significant break
• 1 year — for players who want a longer period of reflection
• 3 years — for players with more serious concerns
• Permanent (indefinite) — for players who wish to stop gambling entirely

6.3 What Happens During Self-Exclusion

• Your fb004 account is immediately suspended upon confirmation of your request.
• You will be removed from all marketing communications for the duration of the exclusion.
• Any remaining balance will be returned to your registered payment method (GCash, PayMaya, or bank account).
• fb004 will make every reasonable effort to prevent you from opening a new account during the exclusion period.

7. Tips for Safe and Enjoyable Play

Responsible gaming is about making conscious choices that keep gambling fun. Here are some practical tips that fb004 recommends to all players:

1. Set a budget before you start. Decide how much you're willing to spend before you log in, and treat that amount as the cost of your entertainment for the session. Once it's gone, stop.
2. Never chase losses. If you've had a losing session, accept it and log out. Trying to win back losses by betting more is one of the most common paths to problem gambling.
3. Take regular breaks. Step away from the screen every hour or so. Grab a snack, stretch, or chat with someone. Breaks help you maintain perspective and make better decisions.
4. Don't gamble under the influence. Alcohol and other substances impair your judgment and lower your inhibitions. Avoid gambling when you're not in a clear, calm state of mind.
5. Balance gambling with other activities. Gaming should be one of many leisure activities in your life — not the only one. Make sure you're also spending time with family and friends, pursuing hobbies, and taking care of your health.
6. Keep track of time and money. Use fb004's built-in session timers and reality check reminders to stay aware of how long you've been playing and how much you've spent.
7. Never gamble to solve financial problems. Gambling is not a solution to debt, financial stress, or money problems. If you're in financial difficulty, seek advice from a financial counsellor rather than turning to gambling.
8. Talk to someone you trust. If you're worried about your gambling, talk to a family member, close friend, or professional counsellor. Keeping it to yourself makes it harder to address.

8. Getting Help and Support

If you or someone you care about is struggling with problem gambling, please know that help is available. You don't have to face this alone. fb004 encourages all players in need to reach out to the following support resources:

Remember: seeking help is a sign of strength, not weakness. Many Filipinos have successfully overcome problem gambling with the right support. The first step is reaching out.

9. PAGCOR Responsible Gaming Framework

fb004 operates in alignment with the responsible gaming standards set by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating gaming activities in the Philippines.

The PAGCOR responsible gaming framework requires licensed operators to implement measures including age verification, player self-exclusion programs, responsible gaming information displays, staff training on problem gambling identification, and cooperation with national self-exclusion registries.

fb004 is committed to meeting and exceeding these standards. We regularly review our responsible gaming policies and tools to ensure they remain effective and aligned with the latest PAGCOR guidelines and international best practices in player protection.

As part of our commitment to the PAGCOR framework, fb004 prominently displays the PAGCOR-recommended responsible gaming message across our platform:

We also maintain a register of self-excluded players and cooperate fully with PAGCOR's national exclusion programs to ensure that self-excluded individuals cannot access gaming services through any PAGCOR-regulated channel.

10. Contact Our Responsible Gaming Team

The fb004 responsible gaming team is here to help — whether you have questions about our tools, want to set limits, need to request self-exclusion, or just want to talk to someone about your gaming habits. We respond to all responsible gaming enquiries with empathy, confidentiality, and urgency.