Your Privacy Matters: This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the fb004 platform, you consent to the collection and processing of your personal data as described herein.
DPA 2012 Compliant
fb004 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 and NPC guidelines.
Encrypted Storage
All personal and financial data stored by fb004 is encrypted at rest and in transit using industry-standard protocols.
No Data Selling
fb004 never sells, rents, or trades your personal data to third parties for marketing or commercial purposes.
Your Rights Protected
You have the right to access, correct, delete, and port your personal data held by fb004 at any time.
Cookie Transparency
fb004 uses cookies only for essential platform functionality and analytics. You can manage cookie preferences at any time.
AML Compliance
Data collection supports compliance with Philippine anti-money laundering laws and PAGCOR regulatory requirements.
1. Introduction
This Privacy Policy ("Policy") describes how fb004 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you", "your") who access or use the fb004 website and associated services.
fb004 is committed to protecting the privacy and security of all personal data entrusted to us by our users. We recognise that Filipino players value their privacy, and we take our obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) — and its Implementing Rules and Regulations — seriously. This Policy is designed to be clear, honest, and easy to understand, so you always know exactly where your data goes and why.
This Policy applies to all personal data collected through the fb004 website, mobile platform, customer support channels, and any other service operated by fb004. It should be read alongside our Terms & Conditions, which govern your use of the Platform.
By registering an account, accessing the fb004 Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
2. Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, fb004 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes. As PIC, fb004 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
fb004 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions or concerns about how your personal data is handled, you may contact the fb004 DPO using the contact details provided in Section 15 of this Policy.
3. Personal Data We Collect
fb004 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
3.1 Identity and Contact Data
- Full legal name
- Date of birth (for age verification — you must be 21 or older)
- Philippine mobile number
- Email address
- Residential address (province, city/municipality)
- Government-issued ID details (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID)
3.2 Financial Data
- GCash or PayMaya/Maya account details (mobile number linked to e-wallet)
- Bank account details (for bank transfer transactions via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
- Debit card details (card number, expiry — stored in tokenised form only)
- Transaction history (deposits, withdrawals, wagers, winnings)
3.3 Technical and Usage Data
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Login timestamps and session duration
- Pages visited, games played, and features used on the Platform
- Cookies and similar tracking technologies (see Section 11)
3.4 Communications Data
- Records of communications with fb004 customer support (live chat transcripts, email correspondence)
- Feedback, complaints, and dispute records
- Marketing preferences and opt-in/opt-out records
Sensitive Personal Information
fb004 may collect sensitive personal information (as defined under the DPA 2012) — such as government ID numbers — solely for the purpose of identity verification and KYC compliance. This data is handled with heightened security measures and is never used for any purpose beyond regulatory compliance.
4. How We Collect Your Data
fb004 collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct provision by you | Registration form, KYC document upload, deposit/withdrawal requests, support enquiries, feedback submissions |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during Platform use |
| Third-party sources | Identity verification providers, payment processors (GCash, PayMaya, banks), fraud detection services |
| Publicly available sources | Regulatory watchlists, sanctions lists, PAGCOR exclusion registers (for compliance purposes only) |
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, fb004 processes your personal data on the following legal bases:
- Contractual necessity: Processing is necessary to perform the contract between you and fb004 — i.e., to provide you with access to the Platform, process your deposits and withdrawals, and deliver gaming services.
- Legal obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (RA 9160), PAGCOR regulatory requirements, and the Data Privacy Act itself.
- Legitimate interests: Processing is necessary for fb004's legitimate interests, including fraud prevention, platform security, responsible gaming enforcement, and service improvement — provided these interests are not overridden by your rights and freedoms.
- Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — fb004 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. How We Use Your Personal Data
fb004 uses the personal data it collects for the following purposes:
- Account management: Creating and maintaining your fb004 account, verifying your identity, and managing your account settings and preferences.
- Service delivery: Processing deposits and withdrawals, crediting winnings, and providing access to games and Platform features.
- KYC and age verification: Verifying that you meet the minimum age requirement of 21 years and confirming your identity in accordance with PAGCOR and AML requirements.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account abuse, money laundering, and other illegal activities.
- Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and enforcing deposit limits, cooling-off periods, and self-exclusion requests.
- Customer support: Responding to your enquiries, resolving complaints, and maintaining records of support interactions.
- Legal and regulatory compliance: Meeting our obligations under Philippine law, including reporting requirements under the Anti-Money Laundering Act and PAGCOR directives.
- Platform improvement: Analysing usage patterns and technical data to improve the performance, features, and user experience of the fb004 Platform.
- Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may opt out at any time.
fb004 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for such processing.
7. Data Sharing and Disclosure
fb004 does not sell, rent, or trade your personal data to any third party. We may, however, share your personal data with the following categories of recipients where necessary and lawful:
7.1 Service Providers
fb004 engages trusted third-party service providers to assist in delivering the Platform's services. These include payment processors (GCash, PayMaya/Maya, Philippine banks), identity verification and KYC providers, fraud detection and cybersecurity firms, cloud hosting and infrastructure providers, and customer support platform operators. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to fb004.
7.2 Regulatory and Law Enforcement Authorities
fb004 may disclose your personal data to Philippine regulatory bodies — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies — where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of fb004's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
7.4 With Your Consent
fb004 may share your personal data with other third parties where you have given your explicit, informed consent to such sharing. You may withdraw this consent at any time by contacting our Data Protection Officer.
Cross-Border Data Transfers
Where fb004 transfers personal data outside the Philippines — for example, to cloud infrastructure providers — such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. Appropriate safeguards, including contractual clauses, are in place to protect your data.
8. Data Retention
fb004 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML Act, PAGCOR requirements |
| KYC / identity documents | Duration of account + 5 years after closure | AML Act (RA 9160) |
| Transaction records | 5 years from transaction date | AML Act, tax regulations |
| Customer support records | 3 years from last interaction | Legitimate interests, dispute resolution |
| Marketing preferences | Until opt-out or account closure | Consent |
| Technical / log data | 12 months from collection | Security, fraud prevention |
| Self-exclusion records | Indefinitely (or as required by PAGCOR) | Responsible gaming obligations |
Upon expiry of the applicable retention period, fb004 will securely delete or anonymise your personal data in accordance with NPC-approved disposal methods. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
9. Data Security
fb004 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Encryption: All personal and financial data is encrypted in transit using TLS 1.2 or higher, and encrypted at rest using AES-256 encryption.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. All fb004 staff with access to personal data are subject to confidentiality obligations and regular security training.
- Two-factor authentication: fb004 supports and encourages the use of two-factor authentication (2FA) for all user accounts to prevent unauthorised access.
- Penetration testing: The Platform undergoes regular security assessments and penetration testing by independent cybersecurity professionals.
- Incident response: fb004 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, fb004 will notify the National Privacy Commission (NPC) within 72 hours and affected users without undue delay, as required by the DPA 2012.
- Vendor security: All third-party service providers with access to personal data are assessed for security compliance before engagement and are contractually required to maintain appropriate security standards.
While fb004 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying fb004 immediately if you suspect any unauthorised access to your account.
10. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by fb004:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to know what personal data fb004 holds about you and how it is being processed. |
| Right of Access | You may request a copy of the personal data fb004 holds about you, along with information about how it is used. |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data held by fb004. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations. |
| Right to Data Portability | You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service. |
| Right to Object | You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. |
| Right to Withdraw Consent | Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated. |
To exercise any of the above rights, please contact the fb004 Data Protection Officer using the details in Section 15. fb004 will respond to all data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.
Please note that certain rights are subject to limitations under applicable law — for example, fb004 may be unable to delete data that it is legally required to retain under the Anti-Money Laundering Act or PAGCOR regulations.
12. Minors and Age Restriction
The fb004 Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. fb004 does not knowingly collect personal data from persons under the age of 21.
If fb004 discovers or has reason to believe that personal data has been collected from a person under 21 years of age, it will immediately close the associated account, delete the personal data in question (subject to any legal retention obligations), and return any deposited funds to the payment source. Any winnings generated by an underage user will be forfeited.
Parents and guardians who believe that their child may have registered on the fb004 Platform are encouraged to contact our support team immediately. fb004 also recommends the use of parental control software to prevent minors from accessing online gaming platforms.
13. Third-Party Links and Services
The fb004 Platform may contain references to third-party services — such as payment providers — that have their own privacy policies. fb004 is not responsible for the privacy practices of any third-party service and encourages you to review the privacy policies of any third-party services you use in connection with the Platform.
fb004's Privacy Policy applies solely to data collected and processed by fb004 directly. Where you interact with a third-party payment provider such as GCash or PayMaya/Maya to fund your fb004 account, that provider's own privacy policy governs the data you provide to them during that transaction.
14. Changes to This Privacy Policy
fb004 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material — for example, where we introduce a new purpose for processing your personal data — fb004 will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. For non-material changes, continued use of the Platform after the updated Policy is published constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how fb004 protects your personal data.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fb004, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.
Data Protection Officer
For data privacy enquiries, access requests, rectification requests, or complaints:
Email: [email protected]
Please mark your message with the subject line "Data Privacy Request" for priority handling by our DPO team. We aim to acknowledge all requests within 3 business days and resolve them within 30 calendar days.
National Privacy Commission (NPC)
If you are not satisfied with fb004's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012. Contact details for the NPC are available through official Philippine government channels.
Play with Confidence at fb004
Your data is safe with us. Now that you know how fb004 protects your privacy, explore everything the platform has to offer — from live casino and slots to fishing games and bingo. Remember: 21+ only.