fb004 Frequently Asked Questions

Creating an fb004 account is quick and straightforward. Visit the fb004 registration page, provide your full name, a valid email address, a Philippine mobile number, and a secure password. You will need to confirm that you are at least 21 years of age and agree to the Terms & Conditions and Privacy Policy. Once you submit your registration, you'll receive a verification message to confirm your email or mobile number. After verification, your account is active and ready to use.

The minimum age to register and play at fb004 is 21 years old. This is a strict requirement under Philippine gaming regulations. All players must confirm their age during registration, and age verification via a valid government-issued ID is required before any withdrawal can be processed. Accounts found to belong to persons under 21 will be immediately closed and any deposited funds returned.

Yes — fb004 is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. The mobile interface is designed to give you the same full gaming experience as the desktop version, including live casino, slots, bingo, and fishing games. Simply open your browser, go to fb004.app, and log in to start playing on the go.

fb004 is primarily designed for players based in the Philippines. Access from certain other jurisdictions may be restricted depending on local laws and regulations. If you are outside the Philippines, please check your local laws before registering. fb004 reserves the right to restrict access from jurisdictions where online gaming is prohibited.

KYC (Know Your Customer) verification is a standard requirement for all licensed online gaming platforms. At fb004, KYC is required to confirm your identity, verify that you are at least 21 years old, and ensure that your account is protected against fraud and unauthorised access. KYC verification is mandatory before your first withdrawal can be processed. The process is straightforward and typically completed within 24 hours of document submission.

fb004 accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS or GSIS ID
• PRC Professional ID
• Voter's ID (COMELEC)
• Postal ID

Please ensure your document is valid, clearly legible, and shows your full name and date of birth. Expired IDs will not be accepted.

On the fb004 login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link or OTP. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact our support team for assistance.

No. Each player is permitted to hold only one fb004 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any balances forfeited. If you believe a duplicate account has been created in your name, contact our support team immediately.

fb004 supports the following deposit methods for Philippine players:

• GCash — instant e-wallet deposits
• PayMaya / Maya — instant e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All deposits are processed in Philippine Peso (₱). Credit card deposits are not accepted for gaming transactions.

GCash and PayMaya/Maya deposits are typically credited to your fb004 account instantly or within a few minutes. Bank transfers may take up to 1 business day depending on your bank's processing times. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number and we will investigate promptly.

fb004 has a minimum deposit of ₱100 to keep gaming accessible for all players. Maximum deposit limits vary by payment method and account verification level. Players who have completed full KYC verification may be eligible for higher deposit limits. You can also set your own personal deposit limits via Account Settings > Responsible Gaming at any time.

To withdraw from fb004, log in to your account and go to My Account > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm. Please ensure your KYC verification is complete before submitting a withdrawal request — unverified accounts cannot process withdrawals.

Withdrawal processing times at fb004 are as follows:

• GCash / PayMaya: 1–3 business days after approval
• Bank Transfer: 3–5 business days depending on your bank

Withdrawals are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional verification checks. If your withdrawal has not arrived within the stated timeframe, contact support with your withdrawal reference number.

The minimum withdrawal amount at fb004 is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional review for security purposes. Withdrawal amounts must not exceed your available account balance after any applicable bonus wagering requirements have been met.

fb004 offers a range of promotions for both new and existing players, including welcome deposit bonuses, reload bonuses, free spins on selected slot games, cashback offers, and seasonal promotions tied to Philippine holidays and events. All bonuses are subject to terms and conditions including wagering requirements. Check the Promotions section of your fb004 account for the latest available offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any offer at fb004.

fb004 offers a diverse game library including:

• Slot Games — hundreds of titles from leading providers, including popular games like Leprechaun Riches
• Live Casino — real-time live dealer games including baccarat, roulette, blackjack, and sic bo
• Bingo — online bingo rooms with multiple game variants
• Fishing Games — arcade-style fishing games like Relax Fishing, popular among Filipino players

New games are added regularly, so check the fb004 game lobby for the latest additions.

Yes. All games at fb004 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are subject to independent auditing and testing. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. The Return-to-Player (RTP) percentage for each slot game is available in the game's information panel.

fb004 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

If you suspect that someone has accessed your fb004 account without your permission, change your password immediately and contact our support team at [email protected]. Our security team will investigate and, if necessary, temporarily lock your account to prevent further unauthorised activity. We also recommend enabling two-factor authentication (2FA) on your account for an extra layer of security.

Log in to your fb004 account and go to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period to prevent impulsive decisions. You can also contact our support team to have limits applied on your behalf at any time.

You can request self-exclusion from fb004 through any of these channels:

• Account Settings: Go to Responsible Gaming > Self-Exclusion and select your preferred exclusion period.
• Live Chat: Contact our 24/7 support team and request self-exclusion — it will be processed immediately.
• Email: Send a request to [email protected] with the subject "Self-Exclusion Request".

Self-exclusion periods range from 6 months to permanent. Once confirmed, self-exclusion cannot be reversed before the period expires. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. Contact the fb004 responsible gaming team at [email protected] for immediate assistance with self-exclusion or limit-setting. The National Center for Mental Health (NCMH) in the Philippines also provides mental health support and referrals. PAGCOR operates player protection programs for all regulated gaming platforms in the Philippines. You are not alone — please reach out.

fb004 works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the best experience, keep your browser updated to the latest version. JavaScript must be enabled. If you experience display issues, try clearing your browser cache and cookies, then reload the page.

If a game disconnects or freezes during a round, fb004's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off, or the round result will be settled based on the recorded game state. If you believe a disconnection has resulted in an incorrect outcome or a lost bet, contact our support team with the game name, date, time, and approximate bet amount and we will investigate.